Exchange Service

1-to-1 Exchange Service for Smartwatches & Smartwatch Straps

1. Scope of Coverage

   • Applies to manufacturing defects in both the watch body and any original accompanying strap (defects in materials or workmanship).

   • Covers core components: motherboard, display, sensors, battery, case frame, clasp, and the original strap.

2. Exchange Period

   • Typically valid for 3 days from date of purchase.

   • Can be extended if you purchase an extended-warranty plan.

3. Eligibility Criteria

   • Product must be within the exchange period and presented with an intact warranty card or sticker.

   • Valid proof of purchase (VAT invoice or warranty certificate) showing purchase date and authorized-dealer details.

   • Device and strap must be in original condition, with no signs of tampering, unauthorized disassembly, water damage beyond the stated rating, or major impact.

4. Exchange Procedure

   1. Bring the smartwatch (and/or strap) plus all documentation to an authorized service center.

   2. Technician performs a quick inspection to confirm the defect falls within the 1-for-1 exchange policy.

   3. If approved and stock is available, you receive a brand-new replacement of the same model, color, and size.

   4. If the exact item is out of stock, you’ll be given an estimated pick-up time (usually 3–7 business days).

5. Exclusions

   • Damage from drops, heavy impacts, liquid ingress beyond the rated resistance, fire, or explosion.

   • Unauthorized repairs or disassembly outside of an authorized center.

   • Normal wear-and-tear items (minor scratches, strap stretch or discoloration from regular use).

   • Non-genuine products (gray-market imports without official certification).

6. Additional Notes

   • If only the strap is defective, you may exchange just the strap—no need to replace the entire watch.

   • Replacement straps are subject to current inventory; an exact color or style match cannot always be guaranteed.